Frequently asked questions
Answers to the questions we are asked most often about ordering, wholesale pricing, shipping, and support.
Last updated
Do you sell to the public, or only to businesses?
Both. Our catalogue is built around wholesale supply to retailers, resellers, and enterprise buyers, and we also sell to consumers through the major online marketplaces we operate on.
Are your products genuine?
Yes. Everything we supply is sourced through authorized channels and carries the manufacturer's own warranty. We do not deal in grey-market or refurbished goods unless they are explicitly described as such.
How do I get wholesale pricing?
Add the products you are interested in to an inquiry and send it to us with your volumes. We reply with pricing and availability, usually within one business day. Pricing depends on quantity, product line, and whether you are ordering on a repeat schedule.
Is there a minimum order quantity?
Minimums vary by product and by brand. Some lines have none, others ship by the case or pallet. Tell us what you need and we will confirm the minimum before you commit to anything.
What payment methods do you accept?
Marketplace orders are paid through the marketplace. Wholesale orders are invoiced, with terms agreed as part of your account setup — typically bank transfer or ACH, with net terms available to established accounts.
How long does delivery take?
In-stock orders dispatch the same business day when placed before the cut-off, and ground transit is typically 2 to 6 business days. Freight and palletized shipments are scheduled with you directly. See the Shipping page for the detail.
Can I return something I ordered by mistake?
Usually yes, within 30 days, provided it is unused and in the original packaging. Wholesale orders follow the terms of their purchase agreement. See the Returns page before shipping anything back — you need an RMA number first.
Do you offer 3PL or fulfillment services?
Yes. We provide warehousing, fulfillment, and logistics for growing brands, alongside marketplace launch and listing services. The Services page covers what each one includes.
How do I reach a person?
Use the contact form, or email the inbox that fits your question — general, purchasing, or management. We typically reply within one business day.
Still have a question?
Send us the details and we will come back to you, typically within one business day. You can also email haslam@abdtradingllc.com.