Returns

Return window

Most products may be returned within 30 days of delivery, provided they are in resalable condition: unused, complete with all accessories and documentation, and in the original manufacturer packaging.

Wholesale and volume orders are governed by the terms of the individual purchase agreement, which may set a different window or exclude returns entirely. Where the two conflict, the purchase agreement takes precedence over this page.

What cannot be returned

• Products damaged by misuse, modification, or unauthorized repair.
• Items missing the original packaging, accessories, or serial labels.
• Personal care and hygiene products once opened, for health reasons.
• Software, licenses, and downloadable content once activated.
• Special-order and custom-configured goods, unless faulty.

How to start a return

Contact us with your order number and the reason for the return. We will issue a Return Merchandise Authorization (RMA) number and the address to ship to.

Write the RMA number on the outside of the package. Returns that arrive without one cannot be matched to an order and may be refused.

Return shipping

If the return is the result of our error — the wrong item, a defect, or damage in transit — we cover return shipping and send a prepaid label.

For all other returns the customer pays return shipping. Use a trackable service: until the goods reach us they remain your responsibility.

Refunds

Returns are inspected on arrival and refunds are issued to the original payment method, normally within five business days of inspection. Your bank may take several days more to post the credit.

Original shipping charges are refunded only where the return is the result of our error. A restocking fee may apply to opened but resalable goods, and will be disclosed before you ship the return, never after.

Exchanges

We process exchanges as a return plus a new order, so the replacement is not held up waiting for the original to arrive. Tell us the replacement you want when you request the RMA.