Returns

Scope and return window

For direct retail orders, most products may be returned within 30 days after delivery if they are unused, complete, and in resalable condition with their original manufacturer packaging, accessories, documentation, and serial labels.

Marketplace purchases must also follow the return process shown by that marketplace. A signed commercial or wholesale agreement may set different terms for a business order. No order-specific term limits a consumer right or remedy that cannot be waived under Maryland or other applicable law.

Items with return restrictions

The following items generally cannot be returned for convenience. These restrictions do not apply when a product is defective, materially misdescribed, incorrectly supplied, or otherwise protected by law.

• Products damaged by misuse, improper installation, modification, or unauthorized repair.
• Items missing material packaging, accessories, documentation, or serial labels.
• Opened personal-care or hygiene goods when accepting the return would create a health or safety concern.
• Activated software, licenses, subscriptions, or downloadable content.
• Special-order, clearance, custom-configured, or personalized goods when the restriction was disclosed before purchase.

Starting a return

Email us with the order number, the product, and the reason for the return. For damage or a defect, include photographs or a short video when available. We will provide return instructions and, when used for that order, a Return Merchandise Authorization (RMA) number.

Do not send a product to an address shown on a parcel without approval because the correct return location may differ. An administrative RMA requirement does not eliminate a legal remedy when we can otherwise identify and validate the purchase.

Return shipping and responsibility

ABD Trading LLC pays reasonable return shipping when we sent the wrong product or the product arrived damaged, defective, or materially different from its description. We may provide a prepaid label or arrange collection.

For an eligible convenience return, the customer pays return shipping unless the applicable quote, marketplace, or order confirmation says otherwise. Use protective packaging and a trackable service. We are not responsible for avoidable damage caused by inadequate return packaging.

Inspection, refunds, and fees

We inspect returned goods and normally issue an approved refund to the original payment method within five business days after inspection. Financial institutions may need additional time to post the credit. Taxes and charges are refunded as required by the transaction and applicable law.

Original outbound shipping is refunded when required by law or when the return resulted from our error. Any restocking fee for a convenience return must be disclosed before you authorize the return and will not be imposed on a defective, damaged, misdescribed, or incorrectly supplied product.

Defective goods and Maryland consumer rights

For consumer goods, a posted return restriction does not remove remedies for a defective product. Depending on the circumstances and applicable warranty law, the remedy may include repair, replacement, refund, or another legally required solution.

Maryland law requires an online seller to disclose its refund and exchange policy before an online retail transaction and to follow the disclosed policy. Because this site currently completes sales only through a separate marketplace or written confirmation, review the policy presented with that transaction as well as this page.

Exchanges

When stock permits, an exchange may be processed as a return and a separate replacement order. We will explain any price difference or shipping charge before the replacement is confirmed.