Warranty

Warranty terms supplied with a product

A product may include a written manufacturer or distributor warranty. Its provider, duration, geographic coverage, registration requirements, exclusions, and available remedies are the terms shown in the product documentation, listing, quote, or order confirmation. Ask us for available warranty information before purchase if it is important to your decision.

ABD Trading LLC does not promise that every product carries the same warranty or that a manufacturer will provide coverage beyond its written terms. We provide a separate written warranty only when we expressly state one in the applicable listing, quote, or order confirmation.

Implied warranties and legal rights

Nothing on this page disclaims or limits an implied warranty of merchantability or fitness, or any other consumer warranty or remedy, when Maryland law or another applicable law prohibits that disclaimer or limitation.

Written warranty coverage is in addition to any rights that the law gives you. Product-specific warranty terms cannot be used to waive remedies that are legally nonwaivable.

What a product warranty generally covers

When a written warranty applies, it commonly covers defects in materials or workmanship during normal, intended use. The actual warranty document controls and may require troubleshooting, return to an authorized service center, repair, replacement, or another specified remedy.

Conditions commonly outside written coverage

Subject to the controlling warranty and applicable law, written warranties commonly exclude damage caused after delivery rather than a product defect.

• Accident, liquid exposure, improper storage, or an external power event.
• Improper installation, use outside published specifications, or failure to follow maintenance instructions.
• Unauthorized modification or repair, or damage caused by an incompatible accessory.
• Ordinary wear or cosmetic change that does not affect function.
• A removed or altered serial number when it prevents validation of the claim.

Making a claim

Email us with the order number, product and serial number, a description of the issue, and any useful photographs or video. We may ask for reasonable troubleshooting information to distinguish a product fault from an installation or compatibility issue.

We will identify the applicable return or warranty path and tell you whether ABD Trading LLC, the marketplace, the manufacturer, or an authorized service provider will handle it. We will not direct you away from a remedy that we are legally responsible to provide.

Dead on arrival or damaged on arrival

Contact us promptly if a product is nonfunctional or damaged when delivered. Reporting within 48 hours helps us preserve shipping evidence and often produces the fastest resolution, but it does not shorten a written warranty or waive a nonwaivable legal right. Keep the packaging and all included items until we provide instructions.